Green Populism — Could the environmentalists’ dirty word be what brings the clean breakthrough?

17 Feb 2020

ICG member David Hopper muses about the state of environmentalism today and tomorrow. Identity politics have never been far from the climate change discussion — socially liberal values make a comfortable fit for many environmentalists. But with the climate issue now...

Predicting Consumer Trends for 2020

17 Feb 2020

ICG member Sarah Jenkins presents her predictions for 2020. Comments below are welcome. Any other predictions you’d like to make? One month into 2020 and at the start of Britain’s official exit from the European Union, we are looking at the changing behaviour of...

3D Printing isn’t the future… it’s the present!

17 Feb 2020

ICG member Brian Loeb provides some thoughts and observations about the printing market and where it’s heading. How much do you know about 3D and 4D printing?! Full article here

What Medallia’s acquisitions say about the future of CX management

17 Feb 2020

ICG member Mike Stevens gives his predictions for the above (along with plenty of knowledge about the current CX management market). https://insightplatforms.com/medallia-acquisitions-future-of-customer-experience-management/

The power of research…

12 Feb 2020

In a recent egroup conversation, members put forward some interesting quotes about the power of research… “Without data you’re just another person with an opinion.” – W. Edwards Deming “Your most unhappy customers are your greatest...

Vox pops – hints and tips for respondents

15 Jan 2020

Asking respondents to create a vox pop of themselves on their phones is a great idea – but often the results can be disappointing with underexposed, a dark films, shaky frames and poor sound. Here are some tips/ instructions to give to respondents to help them...