Alex Blondin
Overview
Tired of making critical decisions without clear customer understanding? I help business leaders gather and translate high-quality customer insight into strategic decisions.
Services
Whether you're navigating growth, change, or underperformance, you need to know what your customers really think, feel, and need. I help you translate that insight into clear, confident decisions that strengthen the customer relationships that power long-term success.
I work closely with business leaders across industries to:
- Reveal the underlying forces shaping satisfaction, loyalty, and growth
- Align internal goals with customer expectations
- Equip teams with insights they can act on immediately and build a culture of customer-led decision-making
Typical triggers for working together:
- Launching a new product or service and want to ensure it resonates
- Redesigning digital experiences to improve conversion
- Scaling up and need clarity on customer needs
- Spotting early signs of churn or slipping satisfaction
- Facing internal friction over strategy or CX priorities
- Worried your message, content or offering is missing the mark
About
Hello, I'm Alex. I am half French and English and am 6'6" tall so if we meet in person you won't have trouble recognising me! Outside of work I love nothing more than a good DIY project, anything that allows me to get away from a screen and helps me to figure out how stuff works.
Work-wise, I enjoy close collaborations with people who genuinely value hearing what their customers think and enjoy figuring out how to make their customer experience stand out.
